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Bodie –
1.0 out of 5 starsI bought this lock two days ago, and right out of the box I could not get it to turn on. Tried everything, held the button for 5 sec. 10 sec. 15 sec. nothing. Charged it overnight, nothing. Tried to contact the company, nothing. Sent an email, nothing. Tried to get information on returning it, nothing. Save your money. There is absolutely not hep or support.
H.J. Aarsen –
1.0 out of 5 starsThe App of the lock doesn’t work, please comment
A. Baker –
1.0 out of 5 starsRight out the box this lock fails, the app won’t download from supplied QR with a redirect to an app that has nothing to do with the lock itself. That eliminates 2 of the three reasons i chose this lock, I Will be returning and purchasing an Abus Bordo Granit 6500 with alarm I know these work.
Ryan Jacob Bloss –
1.0 out of 5 starsThe app for this doesn’t exist in the Google app store.The only way to get the app is to download and install it from a sketchy website, which doesn’t seem safe.
Gregory –
1.0 out of 5 starsI bought this for my e-bike and it’s been a major disappointment. Almost every feature it offers barely works and so annoying.1. I have to do the finger print about 20 times for it to open2. The second I walk away and go into a shop, the Bluetooth disconnects. Even if I can see my bike in the other side of a window.3. Way to small for an e-bike. Unless you have a real bike rack to mount to it won’t be long enough.4. Several times it just stopped working and I had to reach out to the vendor for them to reset me in their system or something. Not sure what they did , but tells me if they go out of business the lock could stop working. (Not that it works anyways )
Joshua –
1.0 out of 5 starsThe lock does not work properly it will not alert you if someone’s messing with your bike
Joseph Kolsby –
4.0 out of 5 starsExceptional ease of use with the fingerprint access, and the arms are coated to protect the finish of the bike. BUT.. the bracket that holds the lock is WAY too tight. I had to stretch it by using heat to make it easy to put in and out of holder. They sent me a new one, but it was the same problem. I told them they need to try a different design.
Christine –
1.0 out of 5 starsOrdered one and noticed small cracks in outer cover of linksDid a return and and the 2nd one was worse than the 1st. I tried contacting the campany 1st but never received an email back and they are supposed to be covered for a yr.
Mr.Awesome –
1.0 out of 5 starsDoesn’t work anymore, won’t charge and doesn’t turn on.
Jeoffrey Cabalce –
1.0 out of 5 starsI can’t find the app in the apple App Store which makes it useless if you can’t download the app.
ray c. guajaca –
5.0 out of 5 starsI bought a segway ninebot scooter,that’s why I bought this lock.it paired fast and worked rather quickly. I love it
Mark W –
5.0 out of 5 starsLove it. The finger print is nice. Just make you you charge it. But you do have a key also, just in case. Down load the app. Don’t use the scan code they send unless you can read Chinese. I just went to app store and downloaded it. It will send notification to your phone if someone mess with the item you have locked.
David Wolf –
2.0 out of 5 starsZiiLock tries to be a great product, but confusing labels on options in the app, no useful information on the site, and not as secure as advertised makes it something less. The lock was cut and my e-bike was stolen. If you’re parking your bike in a low-foot-traffic location, this lock will not stop the thieves.I do like the fingerprint unlock feature, but useless when they can cut right through the metal.
john cain –
2.0 out of 5 starsnot long enough to be very useful, loses connectivity on bluetooth feature
Alex –
4.0 out of 5 starsIt takes a few tries for it to recognize my finger print, but I found that it does a better job if I add the same finger multiple times as if it were a different finger. Overall happy with this product. Makes locking up my bike quick and painless.
Nabil rahman –
1.0 out of 5 starsI was really excited about the lock , unfortunately it was a defective product. I had emailed customer support they sent me a video link which I have already watched it .Poor service and defective item . I had to return it .
Capt. H. –
2.0 out of 5 starsSent back. Didn’t work good with app.
William Hartnett –
1.0 out of 5 starsThis lock is a complete waste of money. It has never worked as advertised. The only way I have been able to user it is with the key. After a year, the battery is now dead and there is absolutely no way to contact the company listed on the website.Nice idea – if it worked. But it does not – and the company clearly does not care.
Daniel D. –
1.0 out of 5 starsGreat idea, yet needs improvement
BobK –
1.0 out of 5 starsThe battery does not stay charged, cannot rely on using the fingerprint reader and must have the key.
Don wilson –
5.0 out of 5 starsI would have to say I have looked at a lot of folding bicycle locks and this has to be the best that I’ve ever seen it is really well-made really nice heavy duty construction I like the idea that you can use your thumbprint to unlock the lock I like the idea that you can use your cell phone to unlock the lock and if the battery dies it also comes with two keys to unlock the lock this is absolutely without a doubt the best folding lock I have ever seen durability and strength I definitely would recommend this lock to anyone wanting to keep their ebike or bicycle safe
Sanford S. –
5.0 out of 5 starsFirst impressions – easy setup and accurate fingerprint readingAfter registering my fingerprint, I tried to unlock via fingerprint more than 7 time without issues. When registering fingerprint you should make sure that your finger position is changed several times, i.e.reposition finger a few times for best results. I also suggest registering more than one finger.Charge device overnight before 1st use.I’ll update this review if necessary.
Marcos Lopez Sr. –
5.0 out of 5 starsThe fingerprint didn’t work to well!
Geoff –
1.0 out of 5 starsThe concept of a lock that opens as easily as my phone is great, but only if it consistently performs well . The battery in this Ziilock does not hold a charge very long and now it will not charge at all leaving the backup of a physical key, the only way to unlock my bike. The keyway has a piece of rubber that is supposed to keep the road dust and dirt of the otherwise unprotected keyway however the design does not keep it in place because it simply falls out. I contacted Customer Service for advice on the battery problem and they immediately said that the warranty was expired, they wouldn’t service the problem but immediately pitched me for a new purchase of the same item with a 20% discount. I would not recommend Ziilock, the item or their customer service.
Herna141 –
2.0 out of 5 starsStill managed to break through and steal my bicycle
Holly D –
2.0 out of 5 starsThis at first seemed perfect…but after 2 weeks of moderate use the finger print reader stopped reading prints – The charge held ok, but I can’t get the green light to open. Just the red denial light. There aren’t extra keys avail so really disappointed
Steve W. –
4.0 out of 5 starsThought this would be a good thing for my new bike. Less than three weeks after purchase, my bike was stolen in broad daylight in my apartment complex locked gated area for bikes. Should’ve bought a cheap lock, same result. If they want your item, they will get it. Decent lock. Sadly, it was too far from my phone to notify me.
David Farberow –
2.0 out of 5 starsSturdy lock if you have the key. The app is the worst ever written and caused me to waste so much time that I would give the app -5 stars. But if you don’t lose the key, the lock still works
Simon –
3.0 out of 5 starsFingerprint recognition is horrible. I use the key exclusively as it’s still a well built lock and alert does work properly.I’ve done a lot of research online (4-8 hours), watched a ton of YouTube videos…. Seemed to be the best at the time.I own a sturdy/heavy RAD Power electric bike.I use the lock to deter potential thieves (locking it to a fix o next) and a small discrete bike alarm (113db) to hopefully stop them from trying to get the lock off.
Olga –
5.0 out of 5 starsI bought it for husbands scooter, very smart and very cool lock, husband was very happy, thank you